Online Utility Payment Portal

How to Update Payment Information

The City uses a third-party payment processor, Paymentus, for our online Utility payments. As part of our secure payment processing system, we partner with Paymentus, which manages stored payment methods in compliance with industry-leading security standards.

Please note that the total account balance shown on the Paymentus payment portal may include past due balances. Any past due balances are due immediately.

Pay Online with Paymentus

Periodically, Paymentus sends out emails to customers on our behalf. The most common communications they send are to let you know when your on-file credit card is nearing its expiration date. This courtesy helps ensure customers don’t inadvertently miss making a timely payment.

To update your payment information, including your credit card expiration date, please visit the Paymentus account portal and follow these instructions.

If you need assistance, please email UtilityBilling@CityofLacey.org or call (360) 491-5616.

A Note on Safe Online Practices

Your online safety is important to us. Here are a few best practices to help you stay protected:

  • Always verify the sender: If you receive any unexpected communication requesting personal or payment information, double-check that the message comes from a trusted source.
  • Do not click on suspicious links: Avoid clicking on links in emails or text messages unless you are sure of their legitimacy.
  • Go directly to the website: If you’re ever unsure about a link, it’s best to open a browser and type in the official website address directly rather than clicking the link.
  • Use strong, unique passwords: Protect your online accounts with strong passwords and consider using a password manager.
  • Monitor your accounts regularly: Keep an eye on your account activity for any unauthorized transactions and report them immediately.

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