Volunteer
4232 6th Avenue SE, Suite 101 – Lacey, WA 98503
360-456-3850
Hours:
Monday-Friday, 8 a.m. to 4 p.m. (except holidays)
Our volunteers are the heart of our mission. As a largely volunteer-operated office, we rely on dedicated community members who are passionate about supporting Veterans, Active-Duty Service Members, and their families.
People choose to volunteer with us for many different reasons to give back to those who served, support their community, gain valuable office or customer service experience, strengthen their resume, build professional skills, or simply make a meaningful difference in someone’s life.
From front desk support to community outreach and specialized services, our volunteers play a critical role in helping us serve those who served our country.
Below are some of the key volunteer opportunities available at our office. However, we are always excited to discover new talents, skills, and ideas that can help grow our mission. If you have a unique background, experience, or skill set you believe could benefit our Veterans and community, we encourage you to reach out. We’re always looking for new ways to expand our impact and services.
Front Desk Specialist
The Front Desk Specialist serves as the welcoming face of the Lacey Veterans Services Hub (LVSH), supporting our mission: Honoring Service. Supporting Veterans.
This position plays an important role in creating a positive, professional, and welcoming environment for Veterans, Active-Duty Service Members, and their families who visit or contact the Hub.
Front Desk Specialists assist with greeting clients, answering questions, directing visitors to available resources and services, and helping support the day-to-day operations of the office.
As a representative of LVSH, Front Desk Specialists help ensure every visitor feels welcomed, respected, and connected to the support they deserve.
Responsibilities:
- Answering the main office phone line and directing calls to the appropriate staff member or service provider
- Greeting visitors and helping direct them to offices, appointments, or available resources within the Hub
- Providing general information about LVSH programs, services, events, and available community resources
- Assisting Veteran households with basic intake documentation and forms needed to access services
- Supporting client check-in and sign-in procedures while maintaining professionalism and confidentiality
- Scheduling van rides and VSO appointments for clients
- Serving as an active listener and communicating respectfully and compassionately with clients
- Helping facilitate communication between Veterans, families, service providers, volunteers, and partner organizations
- Assisting with front desk organization, appointment coordination, and general administrative support
- Maintaining a welcoming, respectful, and professional environment for all visitors
- Performing additional support duties as needed to help fulfill the LVSH mission
Transportation Specialist
The Transportation Specialist plays an important role in supporting the mission of the LVSH: Honoring Service. Supporting Veterans.
Transportation Specialists assist Veterans and their families by providing safe, reliable transportation to medical appointments and essential services throughout Thurston County and to the Puget Sound VA Medical Center – American Lake campus in Lakewood, Washington.
This position helps ensure Veterans have access to critical healthcare services, appointments, and community resources that support their overall well-being and quality of life.
Transportation Specialists serve as representatives of LVSH by providing professional, respectful, and compassionate service while helping create a positive and supportive experience for the Veterans and families they assist.
Responsibilities:
- Safely transporting Veterans and family members to approved medical appointments and services
- Maintaining familiarity with the Thurston County area and the Puget Sound VA Medical Center – American Lake campus
- Completing and maintaining required transportation logs, trip documentation, and related paperwork
- Assisting clients with transportation liability waivers and related forms as needed
- Providing a professional, respectful, and supportive experience for all passengers
- Serving as an active listener and helping connect Veterans and families with available LVSH and community resources
- Ensuring assigned vehicles remain clean, organized, fueled, and ready for daily operations
- Reporting vehicle concerns, maintenance needs, or safety issues to appropriate staff
- Supporting client safety, confidentiality, and professionalism during all transportation activities
- Performing additional support duties as needed to help fulfill the LVSH mission
Outreach Specialist
The Outreach Specialist serves as a community ambassador for the LVSH, supporting our mission: Honoring Service. Supporting Veterans.
Outreach Specialists represent LVSH at community events, resource fairs, local gatherings, and public outreach activities throughout the region. This position plays an important role in increasing awareness of the Hub, building community partnerships, and helping connect Veterans, Active-Duty Service Members, and their families with available programs, services, and resources.
Outreach Specialists help engage both community members and potential partners who are interested in supporting the Hub’s mission while also assisting Veterans and families in learning about the support and opportunities available through LVSH.
As representatives of LVSH, Outreach Specialists help create a welcoming, professional, and informative presence within the community while strengthening relationships that support those who served.
Responsibilities:
- Participating in community events, local fairs, neighborhood gatherings, and outreach activities throughout Thurston County
- Helping raise awareness of LVSH programs, services, and resources available to Veterans, Active-Duty Service Members, and their families
- Staying informed about community resources, Veteran services, and support opportunities available throughout the region
- Answering questions from community members regarding Veteran services, programs, and empowerment opportunities
- Assisting with event setup, breakdown, booth operations, and general event coordination
- Supporting City staff, volunteers, and partner organizations during outreach and community engagement activities
- Helping distribute informational materials, flyers, and resource guides to community members and Veterans
- Assisting with outreach planning, event preparation, and community partnership activities
- Representing LVSH in a professional, welcoming, and respectful manner at all public events
- Performing additional support duties as needed to help fulfill the LVSH mission
