Contact

The City of Lacey is committed to providing a safe, professional, and welcoming environment for everyone. City facilities are intended for people doing City business or attending community meetings and activities. The Code of Conduct ensures all customers and visitors treat one another and City staff with respect, and City spaces remain productive and free from harassment.
Customers and Visitors Must:
- Treat everyone with respect. Be respectful toward other customers, visitors, participants, and staff — regardless of their opinions, ethnicity, national origin, race, sexuality, gender expression, age, or religion.
- Use appropriate language. Keep conversations respectful. Do not use profanity or language with sexual content.
- Wear appropriate clothing. You must remain fully clothed at all times while in City facilities.
Violations
People who violate this policy may be asked to leave the facility. If violators do not leave when asked, law enforcement will be notified.
Utility Billing
Call 360-491-5616
Email UtilityBilling@CityofLacey.org
HOURS
Monday – Friday, 9 a.m. to 12 p.m., 1 to 4 p.m.
(closed on holidays)
General Information
Lacey City Hall
420 College Street SE
Lacey, WA 98503
HOURS
Monday – Friday, 9 a.m. to 5 p.m.
(closed on holidays)
360-491-3214 or TDD: 800-833-6388
Lacey Operations & Maintenance
Service Center
1200 College Street SE
Lacey, WA 98503
HOURS
Monday – Friday, 7 a.m. to 3:30 p.m.
(closed on holidays)
360-491-5644
Request a Service Online

Emergencies
For a life-threatening emergency, please
call 9-1-1 immediately.
Report a Utility Emergency
(water main break, sewer back-up street
flooding, tree blocking roadway, etc.)
Call 360-491-5644
After Hours (360) 704-2740
Report a Maintenance Concern
(pothole, street light outage, landscape
overgrowth issue, request for street
sweeping, etc.)
Call 360-491-5644
Report a Spill
Email Spills311@CityofLacey.org
Call 360-491-5644