Utility Billing

ANNOUNCEMENT:

Due to the timing of our November due date and the Thanksgiving Holiday weekend, statements went out before the auto payments could post to customer accounts. If you have auto pay through our online payment portal and received a statement showing the October amount still outstanding, this timing issue has likely affected you. If you would like to verify your payment, please check your bank account for the cleared payment and/or your utility account on our payment portal to verify your balance.

A NEW CUSTOMER PAYMENT PORTAL IS COMING DECEMBER 19, 2022!

To better serve our community, we are launching a new online payment portal for our utility customers on December 19, 2022. A letter with more information has been included with your most recent statement. For a copy of the letter, please click here. Please note: the web site will not be available prior to December 19, 2022.

Please be aware that if you had an account with auto pay set up in our current payment portal, it will not function after 12/31/2022. To continue using auto pay, you will need to set up a new account with auto pay in the new Payment Portal before the January bill due date.

Please watch for more details on this webpage, our social media platforms, and in future LaceyLife newsletters.

If you have any questions, please contact our Utility Billing Department at (360) 491-5616 or UtilityBilling@ci.lacey.wa.us.


The Utility Customer Service department handles water, sewer, and stormwater billing. The department assists customers with new service, account information, and discontinuation of services.

Online Utility Bill Payment System

To make a payment, please click on the One-Time Payment below. New links for the new Payment Portal will be available on December 19th.

  • Your utility account number.
  • A valid email address.

Pay by Phone

Customers can make utility payments and get account information 24 hours a day, 7 days a week using our Interactive Voice Recognition (IVR) system.
Call (360) 491-5616 to access IVR. Account numbers are required to pay a bill on the IVR system.

Pay by Mail or Drop Box

Please mail payments to City of Lacey, P.O. Box 34210, Seattle, WA 98124-1210

A drop box for payments is available in front of City Hall, 420 College Street SE, Lacey WA 98503 (next to the ballot box).

Payment Plans Available

City of Lacey Utility Billing Payment Plans on past-due accounts (not including penalties) can be set up by completing, signing, and submitting a Payment Plan form.

You can fill out the City of Lacey Utility Billing Payment Plan form online and sign it:

  • Using DocuSign  OR
  • Printing and signing the form

Submit completed/signed form to the City of Lacey Utility Billing Department by:

  • Email: utilitybilling@ci.lacey.wa.us
  • Mail: City of Lacey Utility Billing Dept., 420 College Street SE, Lacey, WA 98503
  • Dropbox: City Hall, 420 College Street SE (located next to the ballot drop box in front of City Hall)

Financial Assistance Available

Assistance Programs administered through the Community Action Council (CAC) are now available. To schedule an appointment, visit their website, or call (360) 438-1100. The programs include:

LIHEAP (Low Income Home Energy Assistance Program)
This program provides federally funded assistance in managing costs associated with home energy bills, energy crises, weatherization, and energy-related minor home repairs.
For more information:

  • Visit CACs Home Page
  • Select “Programs” (at top of page),
  • From the “Housing” list, select “Energy Assistance


LIHWAP (Low Income Household Water Assistance Program)

Grant resources can be used to pay for unpaid past due bills for household drinking water and/or wastewater utility services by households that meet eligibility criteria and may include re-connection charges, fees, and penalties.
For more information:

  • Visit CACs Home Page
  • Select “Programs” (at top of page)
  • From the “Housing” list, select “Energy Assistance

Other Utility Forms

Other Utility Services for most City of Lacey Addresses

Electricity and Natural Gas — Puget Sound Energy, 1-888-225-5773; TTY: 1-800-962-9498

Solid Waste and Recycling — LeMay/Pacific Disposal, (360) 923-0111

Department Contact
Utility Billing

TEL: 360-491-5616

EMAIL: utilitybilling@ci.lacey.wa.us

Department
Finance

email: Finance@ci.lacey.wa.us

phone: 360-491-3212

Hours
Monday - Friday: 9:00 am - 5:00 pm

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