If you are unable to reach us by phone or experiencing long hold times, please email us at firstname.lastname@example.org with the following information and we will respond as soon as possible. Thank you!
The Utility Billing department is available from 9:00 am to 5:00 pm, Monday through Friday, excluding holidays. Utility Billing handles water, sewer, and stormwater billings and assists customers with new service, account information, and discontinuation of services. For assistance, please call (360) 491-5616, or email, UtilityBilling@ci.lacey.wa.us.