Utility Billing

To make a payment, please click on the One-Time Payment below and have the following items on hand:

• Your utility account number
• A valid email address
• Payment Information (Debit/Credit Card Number, CSV Number, Expiration Date or Checking Account Routing Number & Account Number)

(Please use only the link below or this address in your browser to access the on-line payment system: ipn.paymentus.com/cp/lace. There are many online payment companies, but this is the only one the Utility Billing Department has a relationship with.)

Customers can make utility payments and get account information 24 hours a day, 7 days a week using our Interactive Voice Recognition (IVR) system.
Call (360) 491-5616 to access IVR. Account numbers are required to pay a bill on the IVR system.

Please mail payments to City of Lacey, P.O. Box 34210, Seattle, WA 98124-1210

A drop box for payments is available in front of City Hall, 420 College Street SE, Lacey WA 98503 (next to the ballot box).

Please be aware that the Utility Billing Department does not accept post-dated hand-written checks. There is an option within our Online Utility Bill Payment System to schedule checks for a later date; otherwise, checks will be processed upon receipt.

To start a Payment Plan, you must complete, sign, and submit a Payment Plan form. The Utility Billing Department will review the submitted Payment Plan form and issue an approval or denial. Payment Plans are not available for accounts in the shut-off process.

You can fill out the Utility Billing Payment Plan form online and sign it:

• Using DocuSign -or-
• Printing and signing the form

Submit completed/signed form to the Utility Billing Department by:

• Email: utilitybilling@ci.Lacey.wa.us
• Mail: City of Lacey Utility Billing Dept., 420 College Street SE, WA 98503
• Dropbox: City Hall, 420 College Street SE, WA 98503 (located next to the ballot box in front of City Hall)

Assistance Programs administered through the Community Action Council (CAC) are now available. To schedule an appointment, visit their website, or call (360) 438-1100 (select Energy option 5). The programs include:

LIHEAP (Low Income Home Energy Assistance Program)
This program provides federally funded assistance in managing costs associated with home energy bills, energy crises, weatherization, and energy-related minor home repairs.
For more information:

• Visit CACs Home Page
• Select “Programs” (at top of page),
• From the “Housing” list, select “Energy Assistance“

LIHWAP (Low Income Household Water Assistance Program)
Grant resources can be used to pay for unpaid past due bills for household drinking water and/or wastewater utility services by households that meet eligibility criteria and may include re-connection charges, fees, and penalties.
For more information:

• Visit CACs Home Page
• Select “Programs” (at top of page)
• From the “Housing” list, select “Energy Assistance“