Due to the timing of our November due date and the Thanksgiving Holiday weekend, statements went out before the auto payments could post to customer accounts. If you have auto pay through our online payment portal and received a statement showing the October amount still outstanding, this timing issue has likely affected you. If you would like to verify your payment, please check your bank account for the cleared payment and/or your utility account on our payment portal to verify your balance.
To better serve our community, we are launching a new online payment portal for our utility customers on December 19, 2022. A letter with more information has been included with your most recent statement. For a copy of the letter, please click here. Please note: the web site will not be available prior to December 19, 2022.
Please watch for more details on this webpage, our social media platforms, and in future LaceyLife newsletters.
If you have any questions, please contact our Utility Billing Department at (360) 491-5616 or UtilityBilling@ci.lacey.wa.us.
The Utility Customer Service department handles water, sewer, and stormwater billing. The department assists customers with new service, account information, and discontinuation of services.
Electricity and Natural Gas — Puget Sound Energy, 1-888-225-5773; TTY: 1-800-962-9498
Solid Waste and Recycling — LeMay/Pacific Disposal, (360) 923-0111