We are experiencing high call volumes due to our new Online Utility Bill Payment System. We appreciate your patience as we assist customers.
In case you’ve missed previous announcements: To better serve our community, we launched a new Online Utility Bill Payment System on December 19, 2022, and discontinued our service with the prior vendor that handled online and automatic payments. Due to the security of your payment and personal information, we were not able to transfer your data from one system to another. As a result, customers must register with the new Online Utility Bill Payment System in order to pay online and/or use auto pay.
To register in the new system and re-establish Auto Pay:
We welcome phone payments using our automated phone system, mail-in payments, and drop-box payments. See information below for details.
The Utility Billing department is available from 9:00 am to 5:00 pm, Monday through Friday, excluding holidays. Utility Billing handles water, sewer, and stormwater billings and assists customers with new service, account information, and discontinuation of services. For assistance, please call (360) 491-5616, or email, UtilityBilling@ci.lacey.wa.us.
OUR NEW PAYMENT PORTAL IS HERE!
To better serve our community, we launched a new online payment portal for our utility customers on December 19, 2022.
You will be able to access the prior 24 months of statements on our new payment portal, but we are still working on this feature and do not yet have statements available to you.
If you have any questions, please contact our Utility Billing Department at (360) 491-5616 or UtilityBilling@ci.lacey.wa.us.
To make a payment, please click on the One-Time Payment below and have the following items on hand:
(Please use only the link below or this address in your browser to access the on-line payment system: ipn.paymentus.com/cp/lace. There are many online payment companies, but this is the only one the Utility Billing Department has a relationship with.)
Customers can make utility payments and get account information 24 hours a day, 7 days a week using our Interactive Voice Recognition (IVR) system.
Call (360) 491-5616 to access IVR. Account numbers are required to pay a bill on the IVR system.
Please mail payments to City of Lacey, P.O. Box 34210, Seattle, WA 98124-1210
A drop box for payments is available in front of City Hall, 420 College Street SE, Lacey WA 98503 (next to the ballot box).
Please be aware that the Utility Billing Department does not accept post-dated hand-written checks. There is an option within our Online Utility Bill Payment System to schedule checks for a later date; otherwise, checks will be processed upon receipt.
City of Lacey Utility Billing Payment Plans on past-due accounts (not including penalties) can be set up by completing, signing, and submitting a Payment Plan form.
You can fill out the City of Lacey Utility Billing Payment Plan form online and sign it:
Submit completed/signed form to the City of Lacey Utility Billing Department by:
Assistance Programs administered through the Community Action Council (CAC) are now available. To schedule an appointment, visit their website, or call (360) 438-1100 (select Energy option 5). The programs include:
LIHEAP (Low Income Home Energy Assistance Program)
This program provides federally funded assistance in managing costs associated with home energy bills, energy crises, weatherization, and energy-related minor home repairs.
For more information:
LIHWAP (Low Income Household Water Assistance Program)
Grant resources can be used to pay for unpaid past due bills for household drinking water and/or wastewater utility services by households that meet eligibility criteria and may include re-connection charges, fees, and penalties.
For more information:
Electricity and Natural Gas — Puget Sound Energy, 1-888-225-5773; TTY: 1-800-962-9498
Solid Waste and Recycling — LeMay/Pacific Disposal, (360) 923-0111