Utility Billing


(Updated 11/4): The Utility Billing counter is CLOSED through Wednesday, Nov. 9 due to Covid-related staffing shortages. We apologize for any inconvenience.

New Online Utility Bill Payment System Coming Soon

To better serve our community, we are launching a new online payment portal for our utility customers soon.

A letter with more information on this transition will be included with your November utility bill statement. Watch for more details on this webpage, our social media platforms, and in future LaceyLife newsletters.

If you have any questions, please contact our Utility Billing Department at (360) 491-5616 or UtilityBilling@ci.lacey.wa.us.

The Utility Customer Service department handles water, sewer, and stormwater billing. The department assists customers with new service, account information, and discontinuation of services.

Online Utility Bill Payment System

To set-up an account, you must have:

  • Your utility account number.
  • A valid email address.

Pay by Phone

Customers can make utility payments and get account information 24 hours a day, 7 days a week using our Interactive Voice Recognition (IVR) system.
Call (360) 491-5616 to access IVR. Account numbers are required to pay a bill on the IVR system.

Pay by Mail or Drop Box

Please mail payments to City of Lacey, P.O. Box 34210, Seattle, WA 98124-1210

A drop box for payments is available in front of City Hall, 420 College Street SE, Lacey WA 98503 (next to the ballot box).

Payment Plans Available

City of Lacey Utility Billing Payment Plans on past-due accounts (not including penalties) can be set up by completing, signing, and submitting a Payment Plan form.

You can fill out the City of Lacey Utility Billing Payment Plan form online and sign it:

  • Using DocuSign  OR
  • Printing and signing the form

Submit completed/signed form to the City of Lacey Utility Billing Department by:

  • Email: utilitybilling@ci.lacey.wa.us
  • Mail: City of Lacey Utility Billing Dept., 420 College Street SE, Lacey, WA 98503
  • Dropbox: City Hall, 420 College Street SE (located next to the ballot drop box in front of City Hall)

Financial Assistance Available

Assistance Programs administered through the Community Action Council (CAC) are now available. To schedule an appointment, visit their website, or call (360) 438-1100. The programs include:

LIHEAP (Low Income Home Energy Assistance Program)
This program provides federally funded assistance in managing costs associated with home energy bills, energy crises, weatherization, and energy-related minor home repairs.
For more information:

  • Visit CACs Home Page
  • Select “Programs” (at top of page),
  • From the “Housing” list, select “Energy Assistance

LIHWAP (Low Income Household Water Assistance Program)

Grant resources can be used to pay for unpaid past due bills for household drinking water and/or wastewater utility services by households that meet eligibility criteria and may include re-connection charges, fees, and penalties.
For more information:

  • Visit CACs Home Page
  • Select “Programs” (at top of page)
  • From the “Housing” list, select “Energy Assistance

Other Utility Forms

Other Utility Services for most City of Lacey Addresses

Electricity and Natural Gas — Puget Sound Energy, 1-888-225-5773; TTY: 1-800-962-9498

Solid Waste and Recycling — LeMay/Pacific Disposal, (360) 923-0111

Department Contact
Utility Billing

TEL: 360-491-5616

EMAIL: utilitybilling@ci.lacey.wa.us


email: Finance@ci.lacey.wa.us

phone: 360-491-3212

Monday - Friday: 9:00 am - 5:00 pm

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