Utility Billing

If you are unable to reach us by phone (360-491-5616) or experiencing long hold times, please email us at utilitybilling@cityoflacey.org with the following information and we will respond as soon as possible. Thank you!

  • Name
  • Account Number
  • Phone Number

The Utility Billing department is available from 9:00 am to 5:00 pm, Monday through Friday, excluding holidays. Utility Billing handles water, sewer, and stormwater billings and assists customers with new service, account information, and discontinuation of services. For assistance, please call (360) 491-5616, or email, UtilityBilling@cityoflacey.org.

Payment Options

Pay Online

To make a payment, please click on the One-Time Payment below and have the following items on hand:

  • Your utility account number
  • A valid email address
  • Payment Information (Debit/Credit Card Number, CSV Number, Expiration Date or Checking Account Routing Number & Account Number)

(Please use only the link below or this address in your browser to access the on-line payment system: ipn.paymentus.com/cp/lace. There are many online payment companies, but this is the only one the Utility Billing Department has a relationship with.)

Pay by Phone

Customers can make utility payments and get account information 24 hours a day, 7 days a week using our Interactive Voice Recognition (IVR) system.
Call (360) 491-5616 to access IVR. Account numbers are required to pay a bill on the IVR system.

Pay by Mail or Drop Box

Please mail payments to City of Lacey, P.O. Box 34210, Seattle, WA 98124-1210

A drop box for payments is available in front of City Hall, 420 College Street SE, Lacey WA 98503 (next to the ballot box).

Please be aware that the Utility Billing Department does not accept post-dated hand-written checks. There is an option within our Online Utility Bill Payment System to schedule checks for a later date; otherwise, checks will be processed upon receipt.

Payment Plan process

To start a Payment Plan, you must complete, sign, and submit a Payment Plan form. The Utility Billing Department will review the submitted Payment Plan form and issue an approval or denial. Payment Plans are not available for accounts in the shut-off process.

You can fill out the Utility Billing Payment Plan form online and sign it:

  • Using DocuSign -or-
  • Printing and signing the form

Submit completed/signed form to the Utility Billing Department by:

  • Email: utilitybilling@ci.Lacey.wa.us
  • Mail: City of Lacey Utility Billing Dept., 420 College Street SE, WA 98503
  • Dropbox: City Hall, 420 College Street SE, WA 98503 (located next to the ballot box in front of City Hall)

Links to Other Utilities

Electricity and Natural Gas — Puget Sound Energy, 1-888-225-5773; TTY: 1-800-962-9498

Solid Waste and Recycling — LeMay/Pacific Disposal, (360) 923-0111