Attention City of Lacey Utility Customers:
Due to a billing system glitch, a discount was applied to some residential customers’ February bills in error. The discount was listed under the line item “WW 50% DISCOUNT,” which is related to the City sewer and/or LOTT fees.
Most residential customers received a $24.48 discount on their City sewer charge. However, residential customers with a wastewater step system received a $42.61 discount to their City sewer charge and the LOTT charge. (See examples below.)
As a result, your February utility bill may be lower than expected. Staff are working to correct the issue, and the adjustment will be reflected on your March utility bill. This means the impacted accounts will see a higher bill in March to account for the lower (incorrect) bill in February. Please note: The 2-month total will be the same amount as if the issue had not occurred.
To avoid fluctuations in your payments from February to March, you may choose to pay the correct amount in February.
If you have further questions, please contact the Utility Billing Department at (360) 491-5616 or UtilityBilling@CityofLacey.org.
We apologize for any confusion or inconvenience this issue may have caused. We appreciate your patience and understanding.
Attention City of Lacey Utility Customers:
It has come to our attention that the United States Postal Service (USPS) is experiencing increased mail delivery delays in our area.
Currently, we estimate mail sent between Lacey community members and the City of Lacey (City) is taking approximately 10–12 days for delivery. As a result, correspondence from the City of Lacey including billing statements, notifications, and payments from customers are being received later than normal.
To avoid possible delays in the City receiving your payment and potential associated late fees or service disconnection, we strongly encourage customers to submit payments using one of the following methods:
• Online through our website: Customer Portal: City of Lacey, WA
• In person at City Hall located at 420 College St SE Lacey WA 98503
• Via the drop box located outside City Hall near the ballot box, or the drop box inside the Utility Billing Office
As we continue to navigate the extended USPS delivery timeframes, we are actively looking for ways to work with customers to minimize the impact of these delays.
We appreciate your patience and understanding as we address these challenges.
If you are unable to reach us by phone (360-491-5616) or experiencing long hold times, please email us at utilitybilling@cityoflacey.org with the following information and we will respond as soon as possible. Thank you!
- Name
- Account Number
- Phone Number
NEW HOURS (effective Monday, August 11, 2025): The Utility Billing department is available from 9 am to noon and 1 to 4 pm (closed 12 – 1 pm), Monday through Friday, excluding holidays. Utility Billing handles water, sewer, and stormwater billing and assists customers with new service, account information, and discontinuation of services. For assistance, please call (360) 491-5616 or email UtilityBilling@cityoflacey.org.
Payment Options
Pay Online
To make a payment, please click on the One-Time Payment below and have the following items on hand:
- Your utility account number
- A valid email address
- Payment Information (Debit/Credit Card Number, CSV Number, Expiration Date or Checking Account Routing Number & Account Number)
(Please use only the link below or this address in your browser to access the on-line payment system: ipn.paymentus.com/cp/lace. There are many online payment companies, but this is the only one the Utility Billing Department has a relationship with.)
Pay by Phone
Customers can make utility payments and get account information 24 hours a day, 7 days a week using our Interactive Voice Recognition (IVR) system.
Call 1-844-205-7467 to access IVR. Account numbers are required to pay a bill on the IVR system.
Pay by Mail or Drop Box
Please mail payments to City of Lacey, P.O. Box 34210, Seattle, WA 98124-1210
A drop box for payments is available in front of City Hall, 420 College Street SE, Lacey WA 98503 (next to the ballot box).
Please be aware that the Utility Billing Department does not accept post-dated hand-written checks. There is an option within our Online Utility Bill Payment System to schedule checks for a later date; otherwise, checks will be processed upon receipt.
Payment Plan process
To start a Payment Plan, you must complete, sign, and submit a Payment Plan form. The Utility Billing Department will review the submitted Payment Plan form and issue an approval or denial. Payment Plans are not available for accounts in the shut-off process.
You can fill out the Utility Billing Payment Plan form online and sign it:
- Using DocuSign -or-
- Printing and signing the form
Submit completed/signed form to the Utility Billing Department by:
- Email: utilitybilling@cityoflacey.org
- Mail: City of Lacey Utility Billing Dept., 420 College Street SE, WA 98503
- Dropbox: City Hall, 420 College Street SE, WA 98503 (located next to the ballot box in front of City Hall)
Other Utility Forms
Links to Other Utilities
Electricity and Natural Gas — Puget Sound Energy, 1-888-225-5773; TTY: 1-800-962-9498
Solid Waste and Recycling — LeMay/Pacific Disposal, (360) 923-0111
